AI Communications Quality Specialist | US Healthcare (EST Hours) Remote

ISTA Personnel Solutions is a fast-growing BPO delivering top-tier operational support to U.S.-based companies. We’re not a recruitment agency — we operate as a dedicated extension of our clients’ teams. We’re currently hiring a perceptive, proactive, and tech-savvy AI Communications Quality Specialist to join an exciting, forward-thinking medical campaign supporting a U.S.-based healthcare business. In this role, you’ll oversee and refine AI-generated communications between patients and the

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About IT & Tech work in Eastern Cape

Tech work in South Africa concentrates in Sandton, Rosebank and Midrand, in Cape Town’s Century City and Woodstock, and in a growing number of remote roles open to candidates anywhere in the country. Demand runs strongest for software engineering, cloud infrastructure and support desks. A degree helps, but AWS, Microsoft and CompTIA certifications are routinely accepted in its place for infrastructure and support work. The fastest way to stand out is to publish something — a GitHub repository or a short write-up of a home lab carries more weight than a CV line listing technologies you have merely touched.

The Eastern Cape job market divides between the automotive cluster around Gqeberha and Uitenhage, manufacturing in Buffalo City, and a business process outsourcing sector that has grown quickly in Gqeberha. Government, education and health are the other large employers here.

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