Role Overview We are looking for a Senior 2nd Line IT Support Engineer to join our technical support team. The role focuses heavily on Microsoft 365, supporting multiple client environments, owning tickets from start to finish, and resolving issues to the root cause. Key Responsibilities Manage and resolve tickets within agreed SLAs, taking ownership from initial contact through to resolution. Provide advanced 2nd line support across Microsoft 365 environments. Troubleshoot and administer
Listing summary from the employer — the full description and application are on the employer’s site via the Apply button.
About IT & Tech work in KwaZulu-Natal
Tech work in South Africa concentrates in Sandton, Rosebank and Midrand, in Cape Town’s Century City and Woodstock, and in a growing number of remote roles open to candidates anywhere in the country. Demand runs strongest for software engineering, cloud infrastructure and support desks. A degree helps, but AWS, Microsoft and CompTIA certifications are routinely accepted in its place for infrastructure and support work. The fastest way to stand out is to publish something — a GitHub repository or a short write-up of a home lab carries more weight than a CV line listing technologies you have merely touched.
Durban’s port drives KwaZulu-Natal employment: freight, logistics, manufacturing and sugar. Pietermaritzburg adds government and education. The reliable hiring pockets are the port-adjacent warehousing operations and the automotive corridor south of the city.
IT & Tech jobs on JobsJunction
We currently list 71 it & tech jobs across South Africa, including 5 in KwaZulu-Natal. Browse all it & tech jobs or see what else is open in KwaZulu-Natal.
Other it & tech jobs open now
- Managing Director, Services — OpenFn, South Africa
- Software Developer – C# / VB.NET / SQL SERVER — Sydsen Group Ltd, Ekurhuleni, Gauteng
- Regional Tier 3 Junior Technical Support Specialist — Sydsen Group Ltd, Pretoria, Tshwane
- (fluent English) Freelance Recruitment Specialist (remotely) — SupportYourApp, Cape Town Region, Western Cape
How to apply
Applications for this role are handled directly by the employer. JobsJunction never asks a job seeker for money — read our guide to job scams in South Africa before you send anyone your documents, and make sure your CV clears the screening software most large employers run it through.