SUMMARY Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either
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About IT & Tech work in Gauteng
Tech work in South Africa concentrates in Sandton, Rosebank and Midrand, in Cape Town’s Century City and Woodstock, and in a growing number of remote roles open to candidates anywhere in the country. Demand runs strongest for software engineering, cloud infrastructure and support desks. A degree helps, but AWS, Microsoft and CompTIA certifications are routinely accepted in its place for infrastructure and support work. The fastest way to stand out is to publish something — a GitHub repository or a short write-up of a home lab carries more weight than a CV line listing technologies you have merely touched.
Gauteng is the country’s employment engine. Johannesburg — particularly Sandton, Rosebank and Midrand — carries finance, technology and corporate head offices; Pretoria is the government and public sector centre; Ekurhuleni holds manufacturing and logistics. Weigh the commute carefully, because it is the real cost of a Gauteng offer.
IT & Tech jobs on JobsJunction
We currently list 68 it & tech jobs across South Africa, including 37 in Gauteng. Browse all it & tech jobs or see what else is open in Gauteng.
Other it & tech jobs open now
- (fluent English) Freelance Recruitment Specialist (remotely) — SupportYourApp, Cape Town Region, Western Cape
- Data Engineer — WeconnectU, Plaas Firlands, Cape Town Region
- Central Bank Economist – Policy Expert — Mercor, Johannesburg, Gauteng
- Tier 1 Client Service Consultant — Netsurit, Durban, eThekwini
How to apply
Applications for this role are handled directly by the employer. JobsJunction never asks a job seeker for money — read our guide to job scams in South Africa before you send anyone your documents, and make sure your CV clears the screening software most large employers run it through.